Effective Date: August 3, 2026
We respect your privacy and are committed to protecting the personal information you share while using our proofreading, editing, reviewing, and learning support services. This Privacy Policy explains what information we collect, how it is used, how it is protected, and the choices available to you regarding your personal information. Our practices comply with applicable United States privacy laws, including the California Consumer Privacy Act (CCPA), California Privacy Rights Act (CPRA), Children’s Online Privacy Protection Act (COPPA), and other applicable federal and state privacy regulations.
By accessing or using our Platform, you acknowledge that you have read and understood this Privacy Policy. If you disagree with any provision, please discontinue using our services.
1. Information We Collect
We collect both personal and non-personal information to operate our Platform, deliver requested services, improve user experience, maintain security, and satisfy legal obligations.
1.1. Information You Provide
- Full name
- Email address
- Telephone number
- Files submitted for proofreading, editing, or reviewing services
- Billing information and payment details processed through secure payment providers
- Customer support communications
- Any additional information voluntarily provided while using our services
1.2. Information Collected Automatically
- IP address
- Browser type and version
- Device information
- Operating system
- Pages visited
- Session duration
- Referral sources
- Website interaction data
- Language preferences
- Time zone
- Approximate geographic location based on IP address
- Cookies and similar technologies
- Unique device identifiers
This information helps us understand how visitors use the Platform and allows us to improve performance, usability, and security.
We do not intentionally collect sensitive personal information, including information relating to race, ethnicity, religious beliefs, biometric identifiers, health conditions, or similar categories, unless voluntarily provided by the user.
2. How We Use Your Information
We use collected information only for legitimate business purposes connected with operating and improving our services. Your information may be used to:
- Deliver proofreading, editing, reviewing, and learner support services
- Communicate regarding your requests and inquiries
- Process secure payments
- Provide customer assistance
- Improve Platform functionality and user experience
- Monitor website performance
- Detect fraudulent, unauthorized, or unlawful activities
- Maintain system security
- Send service-related notifications
- Provide optional promotional communications, where permitted by law
- Conduct internal analytics and quality improvement initiatives
- Comply with legal and regulatory obligations
Where promotional communications are sent, users may unsubscribe at any time by following the instructions included in those communications.
3. Legal Basis for Processing Information
We process personal information only where permitted under applicable United States laws. Our processing activities are based on one or more of the following legal grounds:
- Providing requested services
- Fulfilling contractual responsibilities
- Complying with applicable legal obligations
- Protecting legitimate business interests, including fraud prevention, cybersecurity, service improvement, and operational management
- User consent where required by law
We do not process sensitive personal information beyond what is permitted under applicable legislation or voluntarily supplied by users.
4. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Provide requested services
- Maintain business records
- Resolve disputes
- Prevent fraud
- Comply with tax, accounting, and legal requirements
- Enforce our agreements
Information associated with inactive users is generally retained for no longer than 3 years unless a longer retention period is required or permitted by applicable law. Users may request deletion of eligible personal information by contacting [email protected]. Certain information may remain within secure backup systems or archived records where legally required or reasonably necessary for compliance purposes.
5. Information Sharing
We value your privacy and never sell your personal information. Personal information may be shared only when reasonably necessary with trusted third parties that support our operations, including:
- Secure payment processors
- Customer support providers
- Website hosting providers
- Cloud storage providers
- Analytics providers
- Technology vendors
- Professional editors, proofreaders, reviewers, and service partners operating under confidentiality obligations
Information may also be disclosed when required by law, legal process, court order, government request, or when necessary to protect our legal rights, users, or the security of the Platform. All service providers receiving personal information are expected to implement appropriate security safeguards and use the information solely for authorized purposes.
6. Protection of Minors’ Data
We are committed to protecting the privacy of children. Our Platform is intended for individuals who are at least 18 years of age, and we do not knowingly collect personal information from children. Our practices comply with the Children’s Online Privacy Protection Act (COPPA). If we become aware that personal information has been collected from a child in violation of applicable law, we will promptly delete such information from our systems.
7. International Data Transfers
Although our Platform primarily serves users within the United States, some trusted service providers may operate in other countries. When personal information is transferred internationally, we implement appropriate safeguards designed to maintain the confidentiality and security of that information. These measures may include:
- Limiting access to authorized personnel only;
- Using contractual data protection obligations with service providers;
- Working only with vendors that maintain appropriate security practices;
- Applying technical and organizational safeguards to protect transferred information.
Regardless of where information is processed, we strive to maintain a level of protection consistent with this Privacy Policy and applicable law.
8. Privacy Rights for American Residents
Residents of certain U.S. states may have specific privacy rights under applicable laws, including the California Consumer Privacy Act (CCPA), California Privacy Rights Act (CPRA), Colorado Privacy Act (CPA), Connecticut Data Privacy Act (CTDPA), Virginia Consumer Data Protection Act (VCDPA), Utah Consumer Privacy Act (UCPA), Texas Data Privacy and Security Act (TDPSA), Delaware Personal Data Privacy Act (DPDPA), Iowa Consumer Data Protection Act (ICDPA), Indiana Consumer Data Protection Act (INCDPA), Montana Consumer Data Privacy Act (MCDPA), New Hampshire Privacy Act (NHPA), New Jersey Data Privacy Act (NJDPA), and other applicable state privacy legislation.
Subject to applicable law and verification of identity, you may have the right to:
- Request access to the personal information we maintain about you;
- Correct inaccurate personal information;
- Request deletion of eligible personal information;
- Receive a portable copy of your personal information where required by law;
- Opt out of the sale or sharing of personal information, if applicable;
- Opt out of certain targeted advertising activities where required by law;
- Limit the use of sensitive personal information where applicable;
- Appeal the denial of a privacy request where permitted by law;
- Exercise your privacy rights without discrimination.
We do not sell personal information for monetary compensation. If our use of cookies or similar technologies falls within the definition of “sharing” under applicable state privacy laws, eligible users may exercise available opt-out rights through our website or by contacting us.
To submit a privacy request, please email [email protected]. We may request additional information to verify your identity before processing your request. Responses will generally be provided within the timeframes required under applicable law. If additional time is necessary, we will notify you as permitted by law.
We are committed to collecting only the information reasonably necessary for legitimate business purposes, maintaining appropriate retention practices, providing transparent privacy notices, and honoring consumer rights in accordance with applicable U.S. privacy laws.
9. Disclosure and International Use of Information
We do not sell, rent, or lease personal information to third parties. Information may be disclosed only when necessary to:
- Provide requested services;
- Process secure payments;
- Operate and maintain the Platform;
- Work with trusted service providers acting on our behalf;
- Protect our legal rights or property;
- Prevent fraud or unlawful activities;
- Comply with applicable laws, regulations, court orders, or lawful governmental requests.
Where personal information is processed outside the United States, we take reasonable measures to ensure that appropriate safeguards are maintained throughout the transfer and processing of such information.
10. Changes to This Privacy Policy
We may revise this Privacy Policy periodically to reflect updates to our services, business operations, legal obligations, or technological developments. When significant changes are made, the updated version will be published on this page together with a revised Effective Date. Any modifications become effective immediately upon publication unless otherwise required by applicable law.
Your continued use of the Platform after an updated Privacy Policy has been posted constitutes your acknowledgment of the revised Policy. We encourage users to review this Privacy Policy regularly to remain informed about how their personal information is collected, used, stored, and protected.